01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Please contact customer support before the return period expires. Return eligibility remains subject to the conditions below.

02. Starting a Return Request

Before sending an item back, please contact:

service@lurqeno.com

Include the following information:

• Your order number
• The product you wish to return
• The reason for the return
• Relevant photographs or videos where appropriate
• Photographs of packaging for damaged or incorrect orders

Our support team will review your request and provide return instructions if approved.

03. Return Eligibility

For preference-based returns, an eligible wallet or accessory should generally be:

• Unused and in original condition
• Complete and unaltered
• Free from customer-caused damage
• Returned with original accessories
• Returned with protective packaging where reasonably possible
• Accompanied by proof of purchase

Opening the shipping package does not automatically make an otherwise eligible product non-returnable.

04. Wallet Materials & Natural Variations

Lurqeno™ offers wallets and accessories in different materials, colors, and finishes.

Depending on the product, minor variations in grain, texture, tone, stitching, and surface appearance may occur.

Natural leather products may display variations that are characteristic of the material.

Minor natural differences are not necessarily defects. If you do not prefer the appearance of the item, you may request an eligible preference-based return within the return period.

05. Product Inspection

Please inspect your wallet or accessory promptly after delivery.

Check for issues involving zippers, stitching, closures, card slots, straps, or included accessories.

If you identify a problem, contact customer support with relevant photographs.

06. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us promptly, preferably within 7 calendar days after delivery.

After the issue is reviewed and confirmed, we will provide an appropriate replacement, refund, or other remedy.

Customers will not be required to bear additional costs caused by a confirmed error attributable to us.

The suggested reporting period does not limit mandatory consumer rights.

07. Return Address & Authorization

Do not automatically send merchandise to our registered business address.

Our registered office is not necessarily the designated return warehouse.

After your return request has been approved, customer support will provide the appropriate return address and instructions.

08. Non-Returnable Items

Certain items may not qualify for preference-based returns, including:

• Customized or personalized products
• Gift cards
• Items clearly identified as final sale before purchase
• Products damaged through misuse after delivery
• Products materially altered after delivery
• Items missing essential components

These limitations do not remove consumer rights that cannot legally be excluded.

09. Return Shipping Costs

For preference-based returns, customers are generally responsible for return shipping costs.

For confirmed problems attributable to us, we will provide an appropriate resolution without additional costs caused by that error.

Original shipping charges may be non-refundable for preference-based returns, unless applicable law requires otherwise.

10. Returning Your Package

For preference-based returns, we recommend using a reliable, trackable shipping service.

Please retain your shipping receipt and tracking number until the return is completed.

Packages sent to an unauthorized address may experience delays or processing problems.

11. Refund Processing

After an approved return is received and inspected, the eligible refund will normally be initiated within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit.

12. Refund Method

Approved refunds are generally issued to the original payment method.

If the original method cannot accept the refund, customer support will review an appropriate alternative where permitted.

13. Exchanges

Exchanges depend on product availability and the circumstances of the request.

If a direct exchange is unavailable, you may be asked to complete an approved return and place a new order.

14. Order Cancellation

Cancellation requests should be submitted as soon as possible.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed once processing, packaging, or shipment preparation has started.

15. Consumer Rights

Nothing in this policy limits statutory consumer rights or remedies that cannot lawfully be excluded.

16. Contact Information