Privacy Policy
This Privacy Policy explains how Lurqeno™, operated by Nanjing Hejuyun Network Technology Co., Ltd., may collect, use, disclose, retain, and protect personal information when you visit lurqeno.com, make a purchase, or contact our support team.
01. Information We Collect
Depending on how you interact with our store, we may collect:
- Name and contact information
- Billing and shipping addresses
- Order details and purchase history
- Customer account information
- Customer service communications
- Device and browser information
- IP address and website usage information
- Payment-related transaction details
02. How We Collect Information
We may collect information directly when you place an order, create an account, subscribe to communications, or contact customer support.
Technical information may also be collected automatically through cookies, analytics tools, and similar technologies.
03. How We Use Information
Personal information may be used to:
- Process and fulfill purchases
- Arrange shipping and delivery
- Provide order and tracking updates
- Respond to customer inquiries
- Manage returns and refunds
- Detect and prevent fraud
- Improve website functionality
- Maintain required business records
- Provide marketing where permitted
04. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to maintain shopping carts, support checkout, remember preferences, measure website performance, and support advertising where enabled.
You may manage available cookie choices through your browser settings or the privacy controls offered by our website.
Disabling essential cookies may affect some shopping features.
05. Sharing Personal Information
We may share information with service providers when reasonably necessary to operate our online store.
These providers may include:
- Shopify and e-commerce technology providers
- Payment processors and financial institutions
- Shipping carriers and fulfillment partners
- Customer service providers
- Fraud-prevention and security services
- Analytics and advertising providers
- Authorities when legally required
Some advertising-related disclosures may qualify as a sale or sharing of personal information under applicable privacy laws.
06. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, or misuse.
However, no internet transmission or electronic storage system can guarantee complete security.
07. Data Retention
Personal information may be retained for as long as reasonably necessary to process transactions, provide customer support, maintain business records, resolve disputes, and comply with applicable law.
08. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Request a copy of certain personal information
- Opt out of certain advertising-related data uses
- Withdraw marketing consent where applicable
Requests may be subject to identity verification and legal exceptions.
09. Marketing Communications
If you subscribe to promotional emails, you may unsubscribe using the link provided in those messages.
Necessary transactional communications relating to orders, shipping, returns, or account security may still be sent.
10. Children's Privacy
Our website is intended for general consumer shopping and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
11. International Data Processing
Because our company and service providers may operate in different countries, personal information may be processed outside your country of residence.
Applicable legal safeguards will be followed where required.
12. Third-Party Websites
Our website may contain links to external websites or services.
These third parties operate independently and may maintain their own privacy policies.
13. Policy Updates
We may revise this Privacy Policy to reflect changes in our services, technology, or legal requirements.
The updated version will be published on this page.
14. Privacy Requests & Contact
For privacy-related questions or requests, please contact us using the information below.
Brand: Lurqeno™
Legal Company Name: Nanjing Hejuyun Network Technology Co., Ltd.
Owner: Gu Yubin
Website: lurqeno.com
Email: service@lurqeno.com
Phone: +86 13043430315
Business Hours: 8:00 AM – 10:00 PM Daily
Business Address: Room 302-24, Yanjiang Metropolitan Economic Park, No. 2-1 Shangcheng Road, Yanjiang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China