Frequently Asked Questions
Find helpful information about wallets, cardholders, product materials, orders, payments, shipping, returns, and support.
Products & Materials
1. What does Lurqeno™ sell?
Lurqeno™ offers wallets, cardholders, zip-around wallets, wristlets, clutch wallets, and selected everyday carrying accessories.
2. Are all Lurqeno™ wallets made of genuine leather?
Materials vary by product. Please review the material description on the individual product page before purchasing.
3. How do I choose the right wallet size?
Consider the number of cards you carry, whether you need cash storage, your preferred pocket or bag size, and the product's listed dimensions.
4. Do all wallets include RFID protection?
No. RFID-blocking features are available only on products that specifically identify this feature in their descriptions.
5. Will the color match the product photographs?
We aim to represent colors accurately. Slight differences may occur due to lighting, screen settings, and material characteristics.
6. How should I care for my wallet?
Follow the care instructions for the specific material. Avoid excessive moisture, harsh chemicals, abrasive cleaners, and prolonged exposure to direct sunlight.
Orders & Shipping
7. How do I track my order?
When your order has been dispatched and tracking information becomes available, shipment details are normally sent to your checkout email.
8. How long does shipping take?
Delivery estimates depend on destination, processing time, shipping service, and carrier conditions. Available shipping information is provided during checkout or in order communications.
9. Can I change or cancel my order?
Please contact us as soon as possible. Changes and cancellations cannot be guaranteed after fulfillment or shipment preparation begins.
10. What if my package is delayed?
Contact customer support with your order number. We will review the available tracking information and assist where appropriate.
Payment & Returns
11. What payment methods are accepted?
Available payment methods are displayed during checkout and may vary by location or payment provider.
12. Can I return a wallet?
Eligible unused wallets may be returned within 30 calendar days after confirmed delivery, subject to the conditions of our return policy.
13. What if my wallet arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and relevant photographs. We will review the situation and provide appropriate assistance.
14. Where should I send a return?
Do not send items directly to our registered business address. Customer support will provide the correct return destination after the request is approved.
15. How can I contact Lurqeno™?
Still Need Assistance?
Our customer service team can help with product questions, orders, shipping, and returns.
Brand: Lurqeno™
Company: Nanjing Hejuyun Network Technology Co., Ltd.
Owner: Gu Yubin
Email: service@lurqeno.com
Phone: +86 13043430315
Business Hours: 8:00 AM – 10:00 PM Daily
Address: Room 302-24, Yanjiang Metropolitan Economic Park, No. 2-1 Shangcheng Road, Yanjiang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China